Cloud Engineer - Infrastructure & Email SME
Global SME Recognition: Achieved Subject Matter Expert status as one of 15 worldwide specialists from 600+ AWS engineers, serving as highest technical escalation point for enterprise infrastructure crises and complex authentication failures.
Enterprise Crisis Resolution: Represent AWS in high-stakes vendor collaborations, analyzing sophisticated system failures across multiple services and consistently delivering solutions when standard troubleshooting approaches fail.
Technical Leadership Impact: Built mentoring framework that transformed engineer development globally, guiding 5 engineers through formal advancement pathways while supporting 15+ additional team members, with multiple mentees progressing to SME level.