Hunter Lane - Resume & CV

Professional Summary

AWS Subject Matter Expert with 6 years of infrastructure experience. Specialist in enterprise crisis resolution, cost optimization, and technical team development.

6

Years Experience

200+

Outages Resolved

120+

Technical Documents

SME

Global Recognition

Professional Experience

Cloud Engineer - Infrastructure & Email SME

Amazon Web Services (AWS)

June 2022 - Present 3 years

Remote

Subject Matter Expert Recognition: Achieved SME status for Simple Email Service as one of 15 specialists from 600+ Storage & Content Delivery engineers, serving as highest technical escalation point and collaborating directly with product development teams
Enterprise Crisis Resolution: Resolve complex multi-service outages for enterprise customers within hours, including email authentication/infrastructure issues affecting millions of users and CloudFront distribution issues causing total website blackouts
Data-Driven Troubleshooting: Leverage Splunk and CloudWatch logs to perform root cause analysis on complex infrastructure failures, analyzing millions of log entries to identify patterns and resolve enterprise-scale incidents
Cost Optimization Leadership: Guide enterprise customers through AWS architecture reviews, identifying cost savings opportunities and preventing unintentional spend from misconfigurations or security incidents
Technical Mentorship Innovation: Created unofficial mentorship program serving 15 of 19 new engineers over 2 years, achieving 20% faster onboarding completion rates compared to official program timelines and receiving several awards
Internal Tool Development: Contributed 4,900+ lines of code to JavaScript dashboard integrating AWS Backup APIs, with code consistently used as quality standard for the team. Enhanced global support team capabilities and reduced incident resolution times

AWS Multi-Service Python Splunk JavaScript Crisis Resolution Technical Mentorship

IT Specialist

Fresh Technology

Aug 2021 - June 2022 10 months

Remote

Distributed Infrastructure Management: Maintained operational excellence across 400+ restaurant locations during COVID-19 challenges, ensuring business continuity for critical point-of-sale and network systems
Automation Development: Created PowerShell and Bash automation scripts that reduced routine troubleshooting time by 40%, enabling faster incident response across distributed sites
Network Infrastructure Deployment: Configured Cisco Meraki and MDM for 40+ new client locations, working with on-site personnel to ensure proper equipment installation and network connectivity.
Knowledge Management Leadership: Created 60+ pages of technical documentation and 20+ troubleshooting runbooks while overhauling existing knowledge base, improving team efficiency and reducing issue resolution times especially for newer engineers

PowerShell Bash Cisco Meraki Process Automation Distributed Systems Documentation

System Administrator

Troy Regional Medical Center

May 2020 - Dec 2021 1.5 years

Troy, Alabama

Critical Infrastructure Stabilization: Eliminated recurring system outages affecting patient care by implementing VMware storage optimization and proactive monitoring as sole IT administrator during pandemic operations
Strategic Infrastructure Planning: Reduced modernization costs by 85% through innovative procurement solutions, accelerating workstation refresh from 2.5 years to 14 weeks while developing rolling server upgrade plans
Security Posture Overhaul: Rebuilt Active Directory from ground up and restructured EMR system permissions, eliminating widespread access violations and implementing endpoint protection policies across healthcare environment
Vulnerability Remediation Excellence: Reduced organizational security risk score from 9.3 to 6.1 through systematic resolution of 100+ vulnerabilities including critical and high-severity CVEs identified in penetration testing audits
Process Automation Development: Created 20+ PowerShell automation tools for user provisioning, backup validation, system monitoring, and inventory management, significantly reducing manual administrative overhead
Compliance & Training Leadership: Achieved full HIPAA compliance through policy implementation, delivered comprehensive security awareness training, and established phishing simulation programs for 400+ healthcare staff

Windows Server VMware PowerShell Disaster Recovery Infrastructure Modernization Stakeholder Management

IT Support Technician

Troy University

March 2019 - April 2020 1 year

Troy, Alabama

High-Performance Technical Support: Consistently exceeded performance targets by 60% compared to peer technicians while resolving 150+ monthly support tickets across diverse Windows and Mac environments
Security Implementation Support: Provided hands-on troubleshooting and user guidance for university-wide multi-factor authentication deployment, ensuring successful adoption across thousands of campus accounts
Process Documentation Enhancement: Proactively updated and expanded technical runbooks during downtime, improving team efficiency and standardizing troubleshooting workflows
Academic Excellence Recognition: Earned "Disabled Student of the Year" award from Alabama Governor's office for balancing exceptional work performance and full-time academic responsibilities

Technical Support Windows/Mac Systems Process Improvement Documentation User Training

Key Projects & Achievements

Professional Projects

AWS Internal Dashboard Development

Built JavaScript-based dashboard integrating AWS Backup APIs to enhance global support team capabilities, improving troubleshooting efficiency and customer response times.

JavaScript AWS APIs Dashboard Development

Infrastructure Cost Optimization

Achieved 75% hardware cost reduction in healthcare environment through innovative procurement strategies while accelerating modernization timelines during critical pandemic operations.

Cost Optimization Procurement Strategy Infrastructure Planning

Automation & Process Improvement

Developed 20+ PowerShell scripts across multiple environments and created automation solutions that reduced manual administrative workload by 40% for distributed infrastructure management.

PowerShell Process Automation Active Directory

Personal Projects

Portfolio Website - AWS Serverless

Built personal portfolio using modern web technologies hosted on AWS serverless infrastructure. Features contact form integration with SES, CloudFront CDN, and cost-optimized architecture under $1/month.

HTML5/CSS3 JavaScript ES6 AWS S3 CloudFront Lambda SES

Python Email Sender Application

Desktop application with Tkinter GUI for sending emails via Amazon SES. Features configuration management, attachment support, and robust error handling for reliable email delivery.

Python Tkinter AWS SES Boto3 Error Handling

Multi-Environment Terraform Pipeline

Automated infrastructure deployment pipeline with environment promotion, cost monitoring, and security scanning. Demonstrates Infrastructure as Code best practices with CI/CD integration.

Terraform GitHub Actions AWS Python Infrastructure as Code

Skills & Certifications

Professional Certifications

AWS Solutions Architect Associate

AWS Security Specialty

CompTIA Security+

Core Technical Skills

Infrastructure & Systems

Windows & Linux Server Administration
Log Analysis & Troubleshooting
Terraform IaC
CI/CD Pipelines
VMware vSphere
DNS & Networking
Docker Containerization

AWS Cloud Services

Core Services: IAM, S3, EC2, VPC
Amazon SES
Lambda
API Gateway
CloudWatch & CloudTrail
CloudFront
Route 53

Programming & Automation

Python
Boto3 / AWS SDK
Scripting (PowerShell, Bash)
JavaScript
REST APIs
Git Version Control
SQL

Security & Compliance

Vulnerability Assessment & Remediation
Security Risk Management
Access Control Architecture
Compliance Frameworks (HIPAA, PCI-DSS, ISO)
Email & Messaging Security
Monitoring & Incident Response
Security Awareness Training

Education

Bachelor of Science in Business Administration

Information Systems

Aug 2017 - July 2021

Troy University, Troy, Alabama

GPA: 3.7

Earned "Disabled Student of the Year" award from Alabama Governor's office while working full-time in IT support role and maintaining academic excellence.

Ready to Discuss Opportunities?

Looking for challenging cloud engineering roles where I can leverage my AWS expertise, crisis resolution experience, and proven ability to mentor technical teams.

Get In Touch Download PDF